HOTLINE: +84 979761016
1. Introduce
We, Semiki Measuring Equipment Co., Ltd. (hereinafter referred to as “SEMIKI”), are committed to providing high quality products and the best after-sales service to our customers. This return and refund policy is to ensure the rights of customers when purchasing products at SEMIKI.
2. Scope of application
This return and refund policy applies to all customers who purchase SEMIKI products nationwide.
3. Conditions for return of goods
3.1. General conditions
3.2. Specific conditions
4. Returns process
4.1. Step 1: Contact Customers contact SEMIKI customer service via phone number +84 28 22.533.522 or email info@semiki.com to notify about the return.
4.2. Step 2: Confirmation SEMIKI's customer service department will confirm the return request and guide the customer through the next steps.
4.3. Step 3: Send goods Customers send products to be returned to SEMIKI's address:
· Address: No. 63 Ho Ba Kien, Ward 15, District 10, Ho Chi Minh City, Vietnam.
4.4. Step 4: Check After receiving the product, SEMIKI will check the product condition and proceed with the return or refund procedures within 7 working days.
5. Refund Policy
5.1. Refund in cases
5.2. Refund method
5.3. Refund costs
6. Cases that are not eligible for return or refund
7. Returns in Hanoi and Ho Chi Minh City
For customers in Hanoi and Ho Chi Minh City, you can directly contact SEMIKI office to exchange/return goods. Time: from 8:00 to 17:30 from Monday to Friday, except Saturday from 8:00 to 12:00, except Sunday and holidays.
For customers in more remote areas or in the province, you can call SEMIKI in advance to inform the reason for exchange/return. After that, both parties agree and the customer proceeds to return the goods by express delivery to the SEMIKI office at the nearest address.
8. Cases of return and return period:
Returns only if an error occurs during an uncompleted transaction
9. Requirements for product exchange/return
Note: Returned products that do not meet the above conditions will be automatically returned to the registered address according to your order information.
10. Contact information
If you have any questions or need assistance regarding our return and refund policy, please contact us via:
We look forward to receiving your cooperation and understanding during the return and refund process.